Frequently Asked Questions

Everything you need to know about your Polar Skate Co. order.

How long does shipping take for international orders?

International orders typically arrive within 5–10 business days. Please note that customs processing in your country may occasionally extend this timeframe.

What is your return policy for skate hardware and apparel?

We accept returns within 14 days of delivery. Items must be in original, unwashed condition with tags attached. Skateboard decks cannot be returned once they have been gripped or assembled.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure and fast checkout.

How can I track my package?

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status.

Do you restock limited edition drops or 'Big Boy' jeans?

Most of our seasonal collections and collaborations are limited runs. However, core items like our 'Big Boy' jeans are periodically restocked. We recommend signing up for our newsletter for restock alerts.

Are your skateboard decks manufactured in Europe?

Yes, our decks are primarily manufactured at the highest quality woodshops in Europe to ensure the durability and pop that professional skaters expect.